- How do I place an order?
- How long does it take for my order to be processed?
- Price quotations
- How long will it take to get my order?
- Can I cancel my order after it has already been submitted?
- What happens if the item I ordered is not in stock?
- What happens if I discover I ordered the wrong item after I received my order?
- Inaccuracy disclaimer
- Are there other ways that I can place an order with GeneralAire®?
- How do I know ordering with your website is secure?
How do I place an order?
- It’s as easy! For each item you would like to purchase, simply: 1. Enter the quantity you’d like to purchase inside the “Qty” field. 2. Click the white box next to the word “Add”. 3. Scroll down to the bottom and click “Add to Cart”.
- When you are ready to pay for your purchases, click on the "Shopping Cart” icon to review your order.
- Click on the word “Checkout” to begin the checkout process.
- Next, you will be walked, step by step, through our painless ordering process.
How long does it take for my order to be processed?
Orders are generally processed within 24 – 48 hours. Orders are processed Monday through Friday from 8:30 am to 4:30 pm EST, excluding federal holidays.
Price Quotations
Prices quoted are in U.S. dollars only and are valid only in the U.S.
How long will it take to get my order?
The total time it will take to receive your order is based on product availability, processing time, your shipping location and the shipping transit times. We do everything we can to get your product to you as fast as possible.
Can I cancel my order after it has already been submitted?
We work hard to get your order to you as quickly as possible. Therefore, once an order has been submitted the process is already well underway. For this reason, please be sure of your order before submitting.
What happens if the item I ordered is not in stock?
We will contact you to inform you the item is out-of-stock and to discuss your options. Based on your preferences, you may choose to wait for the item to be shipped once our stock is replenished, or you may choose for your order to be cancelled until it becomes available. For this reason, please be sure to include your phone number and a valid email address when ordering so that we may contact you under these circumstances.
What happens if I discover I ordered the wrong item after I received my order?
Complete our online RMA Form (found by clicking on "returns", located at the top of our website). We will issue an RMA# and ask that you write the RMA# on a copy of the original purchase receipt and the outside of your return package. We also ask that you return the item in its original package and condition.
Once we have received your return, we may perform tests to be sure it is in good working order and its exterior unblemished. Once the item is determined to be in good working condition and unblemished, we will issue a full product refund (generally within 14 days after receipt of your return).
Depending on the condition of the packaging and item, we reserve the right to charge up to a 20% restocking fee. Please be sure to review your cart online carefully before submitting your order.
How do I know ordering with your website is secure?
Regardless of the page you visit, the form you complete, or the items you purchase, our entire site offers a secure interaction. As we are committed to protecting your information, our site offers the latest in internet safety and security. See the padlock icon in the address bar next to our website address indicating a secure experience throughout your visit.
Inaccuracy disclaimer
From time to time there may be information on our website or in a catalogue that contains typographical errors or omissions that may relate to the product description, pricing and availability. General Filters, Inc. Brands reserves the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted an order).
Are there other ways that I can place an order with General Filters, Inc.?
Yes! You may also call our offices to place your order, or visit us in person.
Call us toll free at: (866) 476-5101.
Visit our offices:
General Filters, Inc.
43800 Grand River Ave.
Novi, MI 48375
Our Policies May Change
Efforts to bring new services, ideas and partners to benefit our customers may make it necessary to amend our Policies. If this occurs, we will post the new policy on our website. Once posted, the new policy will go into effect immediately, replacing any previously stated policy. Your use of our website constitutes your agreement to follow and be bound by the terms and conditions as changed.
Questions? Do you need help?
If you have any questions regarding our Online Ordering & Processing Policy, we will do our best to answer them. Here's how to contact us:
Phone:
Toll Free: (866) 476-5101
Monday - Friday, 8 am to 4:30 pm EST
Write Us or Visit In Person At:
General Filters, Inc.
43800 Grand River Ave.
Novi, MI 48375
